Onboarding
Ask which new accounts are stalled, why they are stuck, and what your CSM should do next.
New account progress
- Activation
- Progressing
- Support
- 1 open issue
- First value
- Needs attention
Early account signals
〉How It Works
[02/06]See what's happening in every account
Know what to do next
Connect your customer tools, understand what's changing across your accounts, and make that context available to your AI workspace through MCP.
Connect ChurnAI through MCP
Bring customer context into the AI workspace your team uses.
Connect and validate your customer data
We map your product, billing, support, and CRM sources, then validate the fields and access boundaries with your team.
See what changed and why
ChurnAI connects source signals to the correct customer profile, then shows which relationships need attention and why.
- Ready in your AI workspace
Prepare the next conversation
Ask for an account summary or meeting brief. ChurnAI returns the source context, and your team decides what to do next.
Source-backedHuman-reviewed
〉Product
[03/06]Customer intelligence, available where your team works
Investigate account changes, focus on the customers that need attention, and prepare the next conversation with the source evidence attached.
Ask
Investigate account changes
Ask why a customer changed and get an answer grounded in product, billing, support, and CRM evidence.
Attention
Focus where it matters
Review the customers that need a decision, with renewal context and the source signal behind each priority. Scale teams can route approved alerts to Slack.
Prepare
Prepare the next conversation
Turn customer history into a meeting brief or follow-up draft. Your CSM reviews the evidence before using it.
〉Features
[04/06]Customer intelligence for every stage after the sale
Use the same connected customer context to guide onboarding, adoption, expansion, retention, and win-back decisions.
〉Value
[05/06]Serve every customer like your best customer
Help each CSM manage more customers while preserving the preparation, judgment, and continuity that strong relationships require.
01
More reach per CSM
Spend less time assembling account updates and more time on conversations that move customers forward.
02
Consistent customer experience
Maintain the same level of preparation and follow-through, regardless of who owns the relationship.
03
Continuity through change
Preserve decisions, commitments, and unresolved concerns when an account moves between CSMs.
04
Portfolio clarity
Show leaders where recurring revenue needs protection and where the team should pursue growth.
Every account, with a reason and a next step
See how ChurnAI turns account changes into source-backed priorities, meeting briefs, and next steps inside your AI workspace.
Illustrative customer context
Maya Chen’s portfolio · 25 accounts · 11 need attention
Delivered through ChurnAI MCP
Maya's week
25 accounts
11 need attention this week, ranked by urgency and revenue. 14 are healthy.
+ 14 healthy accounts · no action needed
Click any account to see why it made the list.
Northstar Labs
Series B · 84 seats · Owner Maya Chen
Health score
48/100−14 in 30d
Usage · 12 wk
−34%
- MRR
- $48.2K
- Renewal
- 18 days
- Seats used
- 61 / 84
Why
- Usage down 34% in 30 daysMixpanel
- P1 ticket open for 6 daysIntercom
- Champion left the company 3 weeks agoHubSpot
Next best action
Due Today
Book a save call with Dana, their new VP Ops, this week. Lead with the fix date for the P1, then agree on an adoption plan.
〉FAQ
[06/06]FAQ
Before you get started
ChurnAI is built for B2B SaaS customer success teams managing recurring revenue across many accounts. It is most useful when customer information is split across product analytics, billing, support, and CRM systems.
ChurnAI makes verified customer context available to your AI workspace. Your team can investigate account changes, prioritize customers, and prepare meeting briefs or follow-up drafts with source evidence attached.
The Pilot includes one data source: Chargebee or Amplitude. Pro includes up to three certified sources. Scale and Enterprise support additional and custom connectors.
We onboard ChurnAI with your team. We map customer profiles, validate fields, test the data flow, and confirm the outputs before your team relies on them. Scale and Enterprise include FDE support for complex integrations.
During the 30-day Pilot, imported data is hosted in ChurnAI Cloud. On paid plans, connected data is stored in your cloud. ChurnAI processes relevant context to answer requests in your chosen AI workspace under its data terms.
ChurnAI prepares recommendations, meeting briefs, and follow-up drafts for your team to review. It does not contact customers without approval. Scale teams can also route customer notifications to Slack.
ChurnAI works with MCP-compatible AI workspaces. We confirm compatibility during onboarding because authentication, MCP support, and data policies differ between providers.
Pilot is free for 30 days and includes up to 200 profiles. Pro costs $300 per month for up to 20,000 profiles. Scale starts at $1,000 per month, and Enterprise pricing is customized.
A profile is one person or one company known to ChurnAI. Both types count toward the profile allowance included in your plan.
Customer context that actually matters
Works with the tools you already use.
Shows evidence with every answer.
Your team controls the connected sources.